Arose Arisen Last updated: [18/08/2026]
This policy explains what personal information Arose Arisen ("we", "us") collects when you visit arosearisen.com (the "Site") or buy from us, why we collect it, who we share it with, and what rights you have over it.
We are the data controller for the personal information described in this policy. You can contact us about anything privacy-related at hello@arosearisen.com.
1. Analytics
This website collects personal information to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
This information is collected directly by Squarespace, our website host and analytics provider, as part of running the Site — we don't gather it ourselves first. We then use the reports Squarespace generates from it to learn about site traffic and activity.
2. Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
Analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
3. Visitor data & payments
When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your garment size)
Email address
Name
Phone number
This information is collected and held by Squarespace, our online store hosting provider, as part of running our checkout and order system — it isn't something we gather ourselves and hand over separately. We use it, via Squarespace's platform, to process and fulfil your order. We also provide this information to Royal Mail, our shipping provider, so we can ship your order to you. You can read Royal Mail's privacy notice at royalmail.com/privacy-notice.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider, Squarespace. Squarespace Payments makes use of the following third-party service providers, which will also receive your personal information and process it in accordance with their own privacy policies:
Stripe — payment processing services. You can read Stripe's privacy policy at stripe.com/privacy.
Sift — fraud monitoring and detection services. You can read Sift's privacy policy at sift.com/service-privacy.
If you choose to pay by PayPal, PayPal will separately collect and process your payment information as the operator of that payment method, in accordance with their own privacy policy. You can read PayPal's privacy policy at paypal.com/uk/webapps/mpp/ua/privacy-full.
4. For website visitors
This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs this data to run the website, and to protect and improve its platform and services. You can read more about how Squarespace uses site usage information for its own purposes in Squarespace's Privacy Policy.
5. Shipping
When you purchase a physical product on this website, we collect personal information from you to ship the order to you.
We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, the product's weight)
Email address
Name
Phone number
We share this information with Royal Mail, our shipping provider, so that they can deliver your order. You can read their privacy notice at royalmail.com/privacy-notice. This information is also held by Squarespace, our website hosting provider, as part of running our online store — it's collected there directly rather than passed on separately by us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
We currently ship within the UK only, so we do not transfer your shipping details outside the UK for delivery purposes.
6. Fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you're viewing on it
Your IP address
7. Why we process your information, and our legal basis for doing so
We only use your personal information for the purposes described in this policy. Depending on the activity, our legal basis under UK GDPR is one of the following:
Contract — processing your order, taking payment, and arranging delivery (Sections 3 and 5) is necessary to fulfil our contract with you.
Consent — analytics and performance cookies (Section 2) are only used once you've acknowledged our cookie banner; you can withdraw this at any time by changing your cookie preferences.
Legitimate interests — necessary site-hosting cookies, fraud prevention (Sift), and basic analytics to understand site traffic are used on the basis of our legitimate interest in running a functioning, secure website, balanced against your rights.
8. How long we keep your information
We keep order and customer information for as long as needed to fulfil your order, deal with any returns, faults or disputes, and meet our legal obligations (for example, UK tax law requires business records to be kept for at least 6 years). Where information is only needed for analytics or cookies, it's retained according to Squarespace's own retention settings — see Squarespace's Privacy Policy for detail.
9. Your rights
Under UK data protection law, you have the right to:
Ask what personal information we hold about you, and get a copy of it
Ask us to correct information that's inaccurate or incomplete
Ask us to delete your information, in certain circumstances
Object to, or ask us to restrict, certain kinds of processing
Ask for your information in a portable format
Withdraw consent at any time, where we're relying on consent (for example, analytics cookies)
To exercise any of these rights, email us at hello@arosearisen.com. If you're not satisfied with how we've handled your information, you also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
10. Children's privacy
This Site and our products are not directed at children, and we do not knowingly collect personal information from anyone under 18.
11. Changes to this policy
We may update this policy from time to time, for example as our tools or suppliers change, or as the law changes. The version in place at the time reflects our current practices.